@article{zu219137,
           title = {Harrington Emerson?s twelve principles of efficiency},
          author = {A. Y. Shuban},
       publisher = {???-?? ??? ??. ?. ??????},
            year = {2015},
           pages = {146--147},
         journal = {????????????? ??????? ?????? ????????? ???????: ????????? ??????????? ???????-?????????? ???????????? ??????????? ??? ????????? ???????? ??????????????: ???????, 15 ?????? 2015 ?.},
             url = {http://eprints.zu.edu.ua/19137/}
}